Privacy Policy — Superior AI Solutions

1. Overview

Superior AI Solutions, LLC ("we," "us," "our") respects your privacy. This policy explains what information we collect through superioraisolutions.org and our client work, how we use it, and your choices. We're a small, local business — we don't sell your data, and we don't share it beyond what's needed to run our services.

2. Information We Collect

We collect information you provide directly, such as:

Name, business name, email, and phone number when you request a quote, book a call, or contact us
Project details you share with us to scope a build or automation
Payment and billing information needed to invoice for services (processed through our bookkeeping and payment tools, not stored directly on our website)

If you're a client, we may also handle data connected to the systems we build for you — such as Google Business Profile reviews, Shopify order and customer data, or call/message logs from voice and messaging automations. That data belongs to your business and is handled according to the scope of your project agreement, not used by us for any other purpose.

3. How We Use Information

To respond to inquiries and provide quotes
To build, deploy, and maintain the websites and automations we're contracted for
To send project-related communication (invoices, updates, retainer notices)
To showcase completed work in our portfolio, with client permission

4. Third-Party Tools

Depending on the project, we may use third-party platforms to deliver services, including Netlify (hosting), Shopify (e-commerce), n8n (automation), ElevenLabs (voice AI), Twilio (phone routing), Google Business Profile, and Wave (bookkeeping). These providers may process data as part of delivering the service, subject to their own privacy policies. We choose these tools carefully but encourage you to review their policies if you have questions about how they handle data.

5. Cookies & Website Data

Our website may use basic, standard web technologies (such as cookies) required for the site to function properly. We do not run third-party advertising trackers or sell browsing data to anyone.

6. Data Retention

We keep client and project information for as long as needed to provide services, maintain records for tax and business purposes, and honor our agreements. If you'd like your information removed and it's not otherwise required for these purposes, contact us and we'll take care of it.

7. Your Choices

You can ask us at any time to correct, update, or delete the personal information we hold about you, by emailing hello@superioraisolutions.org.

8. Children's Privacy

Our services are intended for business owners and are not directed at children. We don't knowingly collect information from anyone under 13.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or tools. The "last updated" date at the top will always reflect the most recent version.

10. Contact

Questions about this policy or your data can be sent to hello@superioraisolutions.org or (906) 420-0801.

This is a general privacy policy template, not a substitute for legal advice. Since you handle client and customer data across several platforms (Shopify, Google, voice/SMS), it's worth a quick attorney review to make sure it fully matches how each system actually processes data.